Privacy & Policy

 Privacy Notice

The www.swordskingdom.com knows that how personal information is gathered, used and shared is very important to you, and we appreciate the trust you put in us. We tell you just how we do those three things in our privacy policy. You accept this policy when you visit www.swordskingdom.com.

What Personal Information does www.swordskingdom.com gather?

The information we learn from customers helps us personalize and continuously improve your experience at www.swordskingdom.com. Here are the types of information we gather.

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, improving our products, product offerings and website, and communicating with you.
• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses www.swordskingdom.com.
• E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from www.swordskingdom.com if your computer supports such capabilities.

What’s Up With Cookies?

• Cookies are alphanumeric identifiers that www.swordskingdom.com transfers to your computer's hard drive through your Web browser to allow our systems to recognize your browser and to provide personalized logins and to store items in your Shopping Cart between visits.
• The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to enjoy a convenient and enriched shopping experience so we recommend that you leave them turned on.

Does www.swordskingdom.com Share the Information It Receives?

www.swordskingdom.com is not in the business of selling its information to others. We share customer information only as described below.

• Agents: We employ other companies and individuals to perform functions on our behalf. Examples include processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
• Protection of www.swordskingdom.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of www.swordskingdom.com our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

How Secure Is Information About Me?

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
• It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Children

www.swordskingdom.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use www.swordskingdom.com only with the involvement of a parent or guardian.

Self-Identifying Information

You provide such information when you search, buy or communicate with customer service. For example, you provide information when you place an order through www.swordskingdom.com; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; or participated in Suggest A Product. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; and product preferences.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, the full Uniform Resource Locator (URL) click stream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-over), and methods used to browse away from the page.

Our Policy Overview

We pride ourselves on being a service-oriented company and we work hard to earn your repeat business.

This means that we always go above and beyond to ensure that every customer receives prompt, accurate, honest, and professional service. At every step of your order, from browsing our site to receiving your purchase, you will be able to see and appreciate the level of service that makes Swords Kingdom truly unique. If you are not happy with one of our products, please contact us and we can most likely offer a solution that will please you.

We have put forth the following policies in order to protect both our customers and our company interests. These policies are necessary to ensure our customers always receive low prices with prompt service, and to protect our company from unreasonable customers or limitless loses.

Note that any condition clearly stated in a product listing can override these policies.

Legal Disclaimer, Waiver of Liability, and Indemnity Agreement

You must be at least 18 years of age to purchase any item from this site even if the item is not a weapon. Some laws may require that you be at least 21 years of age to receive the item. Knowledge of local, state, federal and international laws and/or statutes is the responsibility of the buyer. By purchasing any item sold by Swords Kingdom, the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer's responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated, or sold. The buyer expressly agrees to indemnify and hold harmless Swords Kingdom for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations.

Copyright and Trademark Notice:

All content on www.swordskingdom.com, including text, graphics, logos, button icons, and images, digital downloads, data compilations, and software, is the property of www.swordskingdom.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of www.swordskingdom.com and protected by U.S. and international copyright laws. All software used on this site is the property of www.swordskingdom.com or its software suppliers and protected by United States and international copyright laws.

www.swordskingdom.com and other marks indicated on our site are registered trademarks of Swords Kingdom in the United States and other countries. www.swordskingdom.com's trademarks may not be used in connection with any product or service that is not www.swordskingdom.com's; in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits www.swordskingdom.com. All other trademarks not owned by www.swordskingdom.com appearing on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by www.swordskingdom.com.

Defective Merchandise

If a product is defective or not as advertised, and you wish to return the product, you must contact us within 15 days of receiving the product. All returned products must be in the same condition they were received in, and must be in their original packaging.

We will issue a full refund, minus any shipping/handling or customs duties.

There are no restocking fees on returns of defective merchandise.

When applicable we prefer to exchange products for a non-defective unit instead of issuing refunds.

We will present you with multiple options for dealing with the return.

Do not send us back merchandise without our approval. You must obtain Return Authorization # (RA#) before attempting to return any merchandise to Swords Kingdom. Any packages received without a valid RA# will be returned to the sender.

To obtain an RA# please uses our Contact Form or e-mail sales@swordskingdom.com. A customer service representative will give you an RA# that must be clearly indicated on the outside of the return parcel, as well as on any included paperwork. Return merchandise to:

Swords Kingdom,
76 Copermill Lane
Waltham stow
E17 7HB
London- U.K.

We are not obligated to accept any returns of product submitted more than 15 days after the products have been delivered to the customer. RA#s have a validity period of 15 days from the date of issue. Exchanges will not be sent and refunds will not be given until approved returns have been received by us and inspected.

Damaged in Shipping:

If your merchandise is damaged in shipping please save all packing material and contact us within 72 hours. Use our Contact Form or e-mail sales@swordskingdom.com and include your full name, order number, and a description of the damage.

You must save all packing material in the condition which it was received.

Once you notify us of the damage, we will contact you and begin the claim process with the shipping company. A call tag will be issued to pick up the damaged package. Once the shipping company has received the package, we will ship you replacement merchandise.

Buyers Remorse:

If you are a comparison shopper, then you are probably on our web site because you realize our prices are lower than most. In order to ensure that our customers always receive low prices and prompt service, we do not exchange or refund orders because of Buyers Remorse. This includes, but is not limited to, situations where the customer has an unrealistic expectation of the product, receives a dull product, receives a dangerously sharp product, changes their mind after receiving the product, or just does not like the product.

We do not refund orders in the event that a product does not arrive as quickly as expected. For detailed information on our shipping policy and transit time please review our Shipping Page. We do not refund orders because a product did not arrive in time for a presentation, birthday, holiday, or other time sensitive event. If you need your purchase for a strict deadline, we recommend contacting us prior to purchase, or purchasing your item in a local store rather than online.

We reserve the right to make changes to our web site and policies at any time without notification. The policy in effect at the time of your order is applied to your order. If you have any questions or comments regarding our web site and policies, please contact us.

Stock Policy:

We have gone to a great extent to ensure that our web site provides accurate stock level and pricing information. Should an item ever sell which is not currently available, you will be contacted by our support team and we will provide multiple options, including but not limited to: Partial Shipment, Back Order, Product Substitution, Refund, or another mutually satisfactory solution.

Fraud Policy:

Our company does not tolerate credit card fraud, and we put an emphasis on keeping our customers safe. This includes using the highest level of SSL Encryption when accepting orders on our web site.

We do not store any sensitive customer information (including credit card data), and all orders are manually reviewed by our in-house fraud analyst.

Credit card fraud is a growing problem faced by online stores, and it is the store’s responsibility to ensure that only valid orders are shipped or risk taking a loss on the sale.

To ensure fast processing of your order, please have your order shipped to the same address that is on file with your credit card company. In some cases, orders shipping to addresses which are different from the credit card billing address may be held until the credit card holder is contacted by phone to confirm the order. We reserve the right to refuse service, terminate accounts, remove content, or cancel orders at our sole discretion.

If you have any questions about our shipping, please Contact Us.

support@swordskingdom.com